We hope this update finds you and yourin good health. Our area is among many communities experiencing a sudden change in routine and otherwise sense of normalcy. In an effort to ensure that your health is maximally protected, we are following mandates to enhance the way that we traditionally practice. However, we have not wavered in our continued commitment to your safety. We have been given clearance from the Governor's Office to reopen and we will begin the process of scheduling patients again. We will continue to keep the prioritization of severity, effect of the issue on overall health, and the level of our patient's vulnerability, in mind.
Infection control has ALWAYS been a top priority for our practice. Our processes are made so that when you receive care, it's both safe and comfortable while following recommendations set forth by our state (NMAssociation) and national associations (ADA), the U.S. Centers for Disease Control (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up -to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies' recommendations. New protocols have been written for optimum care and we have a more than adequate supply of personal protective equipment (PPE) through thoughtful and intentional preparation.
In addition to our current practices, you may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
*The UFD team members are screened daily, prior to work commencement for fever, or symptoms of Covid-19.
*All team members will be antigen tested for Covid-19 upon re-opening and must test "negative" in order to resume duties. As guidelines are clarified and regular testing becomes more readily available, we will continue to be diligent with screening, infection control, and disease mitigation.
*Our office will communicate with you beforehand to ask some screening questions. You'll be asked the same questions when you arrive at the office and your temperature will be taken.
*Appointments will be managed to allow for social distancing between patients; preference to dedicated, high-risk populations, and type ofneed. This may mean that you're offered fewer options for scheduling your appointment.
*We have added glass partitions to the front and back areas to mutually protect our patients and team members.
*We have added multiple room air purifiers at 0.1 microns to scrub the air and recirculate at 5 times an hour.
*We have added specialized equipment in the hygiene operatories to cut aerosols by >95%. The doctor operatories were already equipped with such high- speed evacuation devices.
*The office is deep cleaned daily with EPA approved disinfectants, including regular wiping down of door handles, light switches, and higher contact surfaces.
*Increased plastic barriers to safely cover surfaces.
*Increased paperless options with online medical history forms on our website.
*More texting/email appointment reminders andtreatment communication.
*We have added the option of TeleDentistry for higher risk patients or those preferring to do an online consultation. The cost is $49 and may be reimbursable by insurance. To access this link, go to www.drkimmartin.com and click on Video Chat with a Dentist.
*After check-in, we ask that you wait in your car for a text or call indicating your appointment is ready.
*Please wear a protective mask to your visit and bring your own pen, should it be needed, to minimize cross contamination.
*Please use hand sanitizer upon entering and leaving the office.
We appreciate your patience with us as we work to re-establish appointments that were canceled due to the Covid-19 experience and for those that need appointments in the near future. We will be bringing you frequent updates as we move forward. To request an appointment online, please go to our website and click on Request an Appointment and an office team member will get back to you as soon as possible. In a few weeks, we will open up online scheduling for patients to self-appoint. This will also be found on our website under Schedule an Appointment.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. We value your trust and loyalty and are excited to welcome back our neighbors and friends!
Dr. Kimberly Martin, Dr. Patricia Martin, Dr. Wendy Lara and Team
Comfortable, relaxed and pampering dental care awaits you at University Family Dental. Since 2006, we have served the Las Cruces, NM area and its nearby communities. Our highly skilled and experienced dental professionals are known for their affable personality and great chairside manners. Look to them for a unique, personalized dental care that promises splendid results.
I was greeted by a friendly face immediately and was seen 2 minutes after I walked through the door. The staff is extremely professional, and always makes sure you're comfortable, including offering hand treatments with every cleaning. I would never go anywhere else for my dental services and surprisingly enough, I look forward to my visits at University Family Dental.
I'd like to think Dr Martin and her wonderful staff they were delightful and very warm and the atmosphere was beautiful considering it's Christmas I really appreciate that it was so so spirited thank you guys for being such a great stuff I look forward to seeing you again Happy holidays to all.
My experience with them was very pleasant. They were very professional and friendly and honest. They explain everything very well and I would definitely recommend them to all my friends and family.
I have had dental and gum problems for years. At last I found a dentist who stopped the pain, gave me a "bite", a smile and great whitening solution for my teeth. Wonderful dentist and staff! Thankful I found Dr. Kim and her crew! Plus, they have a wax treatment for your hands!!!! It's like a dental spa!
Great staff, awesome service and always with a big smile....
Very friendly fun and professional all wrapped up in one